Frequently Asked Questions

Using hpproducts.com

Q: I need help with hpproducts.com. Who can I contact?
A: We are dedicated to providing our customers with a superior level of service. Please call us at 1.800.382.5326. Our hours of operation are Monday-Friday, 8am-5pm ET.
Q: I forgot my password. How can I log into my account?
A: If you forgot your password, simply click the Forgot Password link on the Login page. You'll enter your username and email on the next screen, and will receive an email that will prompt you to reset your password so you can quickly access your account.
Q: Does hpproducts.com look the same on different web browsers?
A: Hpproducts.com is designed to work best on the most popular web browsers. We highly recommend that you upgrade to the most recent version of your preferred browser for the best experience and security. Hpproducts.com is designed to support:
  • Microsoft Corp.'s Internet Explorer 7 +
  • Apple Inc.'s Safari
  • Mozilla's FireFox
  • Google Inc.'s Chrome
Please note that hpproducts.com may still work on other web browsers, but some features may not appear the same as in the web browsers listed above, or may not appear at all.
Q: Can I pay with my credit card on hpproducts.com?
A: Yes. If your account allows purchases with a credit card, we accept Visa, MasterCard and American Express.

General Information

Q: What does HP Products do?
A: We are a distributor of facility maintenance supplies with an abundant and diverse inventory of items including but not limited to: cleaning, packaging, safety, hospitality and MRO (maintenance, repair and operational) supplies. We are able to reduce your cost to serve and offer you more products and value-added services under one umbrella.
Q: Do you have a full-line catalog? If so, can I access this information and place orders online?
A: Yes. Our most up-to-date catalog offering is online. We can create an account for you to place your orders online. View online features and request a login.
Q: Where are you located?
A: We have branch locations throughout the Midwest. Check out our Locations page for a full listing of addresses and phone numbers. Our corporate office is located in Indianapolis.
Q: What are your hours of operation?
A: All locations are open Monday-Friday, 8am-5pm ET.
Q: Do you have a customer service toll free number?
A: Yes. Call 1.800.382.5326 during our hours of operation.

Returns and Exchanges

Q: What is your product return policy? If I ordered the wrong item or if I don’t like the product, can I return it?
A: If you are not completely satisfied with your purchase, you may return select products for exchange or refund within 90 days. Excluded items are equipment, non-stock or special order items, and custom manufactured/printed products. All returns must be new and saleable, in original packaging and cartons.

Order Information

Q: Do you charge shipping & handling fees?
A: Yes. Some shipping and handling fees may apply.
Q: Can I come to your facilities and pick-up my order without incurring any fees?
A: We do have "Will Call" areas at all of our locations with the exception of Cincinnati. Our fully trained staff can assist you with the identification and selection of the best product for the job. You can also phone ahead, and your will call order will be ready when you arrive!
Q: Do you provide next day delivery?
A: Most orders are available for next day delivery. Please check with your sales associate or customer service representative to find out the order cutoff time and delivery day(s) specific to your location.

Equipment Services

Q: I need help servicing my equipment after normal business hours. Who do I call?
A: Please call 1.800.457.0916, Extension 1302. You will be prompted to leave your contact information and the nature of the problem. Our office staff will monitor service calls that come in after regular business hours and dispatch the appropriate technician. The technician will contact you within 4 hours to assist with your issue.